Last updated: 17th July 2025

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This privacy policy tells you what to expect us to do with your personal information.

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Contact details

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Post:

Bartle House, 9 Oxford Court, Manchester, Greater Manchester, M2 3WQ, GB

Telephone:

07 563 738 999

Email:

info@bondedge.co.uk

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What information we collect, use, and why

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We collect personal data as necessary to provide our services and for the purposes described in this policy.  This includes, but is not limited to:

• Full Name
• Contact details (e-mail address and phone number)
• Addresses
• Payment details
• Website user information (including user journeys and cookie tracking)
• Marketing preferences - You may opt in to receive news, special offers, and updates about new products. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us. If you choose not to receive these marketing communications, we will only contact you regarding your orders and to answer your specific questions.
• Usage data

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We may use your Personal Data for the following purposes:

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• To provide and maintain our Service
• To fulfill our contract for your purchase on our website, we process personal data such as your name, address, email address, and payment information.  This is necessary for order processing, delivery, and providing customer support.
• For Account Management:  We use your personal data to manage your user registration, enabling access to  features like online purchasing and other services for registered customers.
• To contact you: We use your personal data to contact you regarding your orders (including updates and processing), to respond to your queries, and to provide information about our products and services.  You may opt in to receive news, special offers, and updates about new products.  If you choose not to receive these marketing communications, we will only contact you regarding your orders and to answer your specific questions.
• For other purposes: We may use your personal data for purposes such as analysing trends, improving our products and offers, understanding the effectiveness of our marketing campaigns, and conducting data analysis to enhance customer experience.

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Lawful bases and data protection rights

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Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

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If you make a request, we must respond to you without undue delay and in any event within one month.

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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

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Our lawful bases for the collection and use of your data

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Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

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Our lawful bases for collecting or using personal information for business updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

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Our lawful bases for collecting or using personal information for research or archiving purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

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• Directly from you

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How long we keep information

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We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

- Financial records and invoices: 6 years (in accordance with tax regulations)

- Customer account data: Until account deletion is requested

- Marketing data: Until consent is withdrawn

- Order and delivery information: 6 years

- Website analytics data: 26 months

Once personal data is no longer needed, it is securely deleted.​

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Who we share information with

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Data processors

• Website Provider - This data processor provides the infrastructure (servers, databases, etc.) where that data resides. The data processor doesn’t collect data, they store and process personal data.
• Payment processors - This data processor collects the payment for the orders.
• Others we share personal information with
• Other relevant third parties: Post Office/Delivery companies/Analytical services

Security of your Personal Data

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The security of your personal data is a priority.  However, it's important to understand that no method of transmitting or storing data online is 100% secure. We employ robust security measures to protect your information, but we cannot guarantee its absolute security.

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Our services are not directed to anyone under 18.  We do not knowingly collect personal data from children.  If a child's data is inadvertently collected, we will delete it upon discovery.  A parent or guardian must consent to the processing of any child's personal data.

International Data Transfers

Some of our service providers (such as Google Analytics and payment processors) may transfer your personal data outside the UK/EU. We ensure appropriate safeguards are in place through adequacy decisions and standard contractual clauses to protect your data.​

Data Breach Notification

In the unlikely event of a data breach that poses a high risk to your rights and freedoms, we will notify you without undue delay as required by UK data protection law. We will inform you of the nature of the breach, likely consequences, and measures we are taking to address it.

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Disclosure of personal data

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We may share your personal data with our bookkeepers/accountants and other third-party service providers who assist us with our business operations, such as delivery companies, payment processors,  and future employees who require access to perform their duties.  These parties are obligated to maintain the confidentiality and security of your data.

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Legal requirements

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We may disclose your personal data if required to do so by law or legal process, or if we believe in good faith that such action is necessary to:

(a) comply with applicable laws and regulations;

(b) protect the rights, property, or safety of our company, our users, or others; or

(c) prevent or address fraud, security, or technical issues.  Any such disclosure will be limited to the minimum necessary information and will be undertaken in accordance with applicable laws and regulations.

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Links to 3rd party websites

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This website may contain links to third-party websites.  We are not responsible for the content, privacy practices, or security measures of these external sites.  Accessing such links is solely at your own risk.  We encourage you to carefully review the privacy policies of any third-party websites before providing any personal information.

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How to complain

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If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

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The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 17th July 2025